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Since 2018

PizzaVPN

Privacy Policy

Last Updated: 4 July 2018

PizzaVPN Privacy Policy

This Privacy Policy applies to all the products, services and websites (collectively, ABC Gamers' "services") offered by ABC Gamers Ltd ("ABC Gamers"). This Privacy Policy is designed to assist you in understanding how we collect and use personal information related to our services. We hope that this will help you to make informed decisions when using our services. In this Privacy Policy, references to "we," "our" and "us" refer to ABC Gamers, while "you" and "your" refer to the PizzaVPN customer or user.


Personal Information

ABC Gamers collects personal information which you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information (including name and surname), in order to establish a PizzaVPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely FastSpring) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

ABC Gamers uses your email address for the following reasons:

  • To send emails related to payment transactions;
  • To provide links to our Site, including password reset emails;
  • To send you updates and announcements;
  • To communicate with you about your VPN services or respond to your communications;
  • To send marketing information, such as PizzaVPN offers, surveys, invitations, and content about other matters in connection with PizzaVPN ("Marketing emails"). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

ABC Gamers uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

You are solely responsible for safeguarding the secrecy of your password.


VPN Connection Metrics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

  • We do not know which user ever accessed a particular website or service.
  • We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
  • We do not know the set of original IP addresses of a user's computer.

Should anyone try to compel ABC Gamers to release PizzaVPN user information based on any of the above, we cannot supply this information because the data does not exist.


Storing of Information Related to Email

ABC Gamers keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact ABC Gamers, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

We use a third-party platform for support correspondence: Freshdesk for emails and support tickets. When you correspond with us using this platform, your correspondence records, including your name and email address, are stored in their systems. Freshdesk utilizes modern security practices and HTTPS encryption.


Protect Your Information

PizzaVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers we use for connectivity are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.

Even if a government were to physically seize one of our VPN servers and manage to break their disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.


Cookies

PizzaVPN utilizes the cookies technology. A cookie is a small text file used to store information about your visit to the Site. Cookies let PizzaVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login. The cookies we use may vary over time as we continuously update and improve our Site. For more information on the way we use cookies go our designated page here.


Third-party Websites

The Site may contain links to external websites that do not fall under PizzaVPN's domain. ABC Gamers is not responsible for the privacy practices or content of such external websites.


Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.


Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact ABC Gamers at the following email address: [email protected]

We use cookies

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, including how you can amend your preferences, please read our Cookie Policy. Learn more.